Return, Refund & Cancellation Policy

MUMblings LLC | Denton, Texas

Effective Date: November 8, 2026

At MUMblings, we take pride in providing high-quality, custom DTF transfers. Because our transfers are printed specifically for each customer's order, the following policies apply to all DTF transfer purchases.

1. Order Cancellations

Before Production Begins: Orders may be canceled for a full refund as long as production has not started.

After Production Begins: Once an order has entered production, it cannot be canceled or refunded due to a change of mind.

How to Cancel: Contact MUMblings as soon as possible with your order number. Cancellation requests are not guaranteed until confirmed by our team.

Production may begin shortly after an order is placed. Submitting a cancellation request does not automatically stop production.

2. Custom Products & Returns

All DTF transfers are custom-produced according to the specifications submitted with each order.

Because of their personalized nature, DTF transfers are not eligible for returns or exchanges due to a change of mind once production has begun.

This includes orders involving:

• Incorrect artwork or uploaded files.

• Incorrect print sizes, quantities, or layouts.

• Spelling mistakes or design errors in customer-submitted artwork.

• Customer changes or cancellations requested after production begins.

Please carefully review all artwork, dimensions, quantities, and order details before checkout.

3. Artwork & Print Quality

Customers are responsible for ensuring their submitted artwork is accurate, appropriately sized, and suitable for printing.

MUMblings prints artwork based on the files and specifications provided. We are not responsible for issues originating from customer-submitted files, including low resolution, incorrect dimensions, spelling errors, or unintended design elements.

Printed colors may vary slightly from digital screen previews due to differences in screen displays, color settings, and printing processes. Minor color variations do not automatically qualify as defects.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a production defect, or differs materially from your submitted specifications, please contact MUMblings within 3 calendar days of delivery or pickup.

Include your order number, a description of the issue, and clear photographs of the affected transfers.

We will review the issue and, when MUMblings is responsible, provide an appropriate resolution, which may include a replacement, reprint, or refund.

Please avoid applying or using transfers you believe are defective before contacting us.

5. DTF Application & Heat Pressing

DTF transfers must be applied using appropriate equipment, temperature, pressure, timing, and application instructions.

MUMblings is not responsible for damage caused by incorrect application, unsuitable fabrics, improper heat press settings, or failure to follow provided instructions.

We recommend testing application settings before pressing large quantities of garments.

6. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times vary depending on your payment provider and financial institution.

7. Local Pickup & Shipping

Customers selecting local pickup will be notified when their order is ready.

Production and fulfillment estimates are not guaranteed unless MUMblings expressly confirms a specific deadline in writing.

Shipping delays caused by carriers or circumstances outside our reasonable control do not automatically qualify an order for a refund.

8. Contact Us

For cancellation requests, order concerns, or refund assistance, please contact MUMblings through the Contact page on our website.

Include your order number so we can assist you promptly.

Your statutory rights: Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.